1 Objective and commitment

Quality is important to i~HD because we value our clients and members. We strive to provide them with services which meet and even exceed their expectations.

Therefore we are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance when:

  • leveraging multi-stakeholder cooperation in the health data ecosystem
  • providing expertise in R&D projects and EU- wide collaborative initiatives
  • developing and organizing of training and education programs
  • developing and organizing certification programs
  • Be used as input to calculate the economic and societal returns of health interventions

2 Principles

The implementation of a quality management system will enable i~HD to

  • analyse our clients’ and stakeholders’ current and potential future requirements and expectations
  • provide the framework for continual quality improvement enhancing client and stakeholder satisfaction
  • provide i~HD and its clients and stakeholders with the confidence that the services will be delivered consistently to predetermined high standards
  • regularly gather and monitor client’s and member’s feedback
  • regularly audit of our internal processes and if appropriate to adapt the processes to improve the quality of the processes
  • measure quality objectives which reflect i~HD’s mission and vision

It is our policy to procure, develop and service our customer’s products that comply with contractual and regulatory requirements in a controlled and conscious manner while continuously improving our methods and processes.

3 Quality management system – Quality improvement and Quality compliance

i~HD will maintain and develop a Quality Management System that meets the requirements of ISO 9001:2015. The internal procedures are reviewed regularly and are held in a Quality Policy which is made available to all employees.

Management reviews will, as defined in the management review policy, reflect the internal and external audit results, organisational internal and external risks, and clients’ and members’ feedback and complaints and will result in corrective actions where appropriate.

Quality Improvement – All i~HD staff are actively encouraged to propose solutions to improve both the Quality Management System and the quality of service delivery within the company.

External Services – The selection and approval of externally provided services will be controlled as described in the process management policy and the quality management system procedures.

To demonstrate compliance with this Quality Policy Statement the following documents (list not limited to) are available on SharePoint for all i~HD personnel & experts (internal and external).

  • Quality management policy
  • Codes of practice
  • Policy and procedures framework
  • Management review policy
  • Management review minutes
  • Risk analysis
  • Corrective and preventive action plans
  • Human Resource policy
  • Training manuals
  • Various others

3.1 Quality management system – Quality improvement and Quality compliance

Although the Managing Director has ultimate responsibility for Quality, all employees, experts (internal and outsourced)  have a responsibility within their own areas of work to help ensure that Quality is embedded within i~HD. Tasks and responsibilities related to the quality management are described in the quality management policy, the bylaws and the organisational structure of i~HD.

This policy is posted on the SharePoint platform.

The policy review date is every two years.