The starting point at this hospital was a single, concrete request: The cardiology department asked for a dashboard combining activity data and financial information to support coordination and decision-making.
The challenge quickly became clear:
- It was unclear which data was needed and where it was stored
- Multiple discussions were required to align expectations
- Data quality issues only surfaced after the dashboard was built
- The approach was not easily reusable for other department
What started as one dashboard risked becoming a repeated, time-consuming effort for every request.